Chandigarh, November 3, 2026: Citizens Awareness Group successfully organised its 4th Consumer Awareness Programme (CAP) on Consumer Grievance Redressal in the Telecom and Broadcasting sectors at Government Model Senior Secondary School, Daddumajra, Sector 38 West, Chandigarh, on Tuesday. Representatives of leading telecom service providers also attended the programme.
Addressing the gathering, Surinder Verma, Chairman, Citizens Awareness Group, said that the main objective of the workshop was to create awareness among consumers about their rights and responsibilities and to help resolve the problems they face while using telecom and broadcasting services. He emphasised the importance of educating consumers so that they could raise their concerns and seek timely redressal of their grievances.
Mohinder Kataria, General Secretary, Citizens Awareness Group, highlighted that CAG is a national-level organisation established in 1994 and has been consistently working to protect consumer interests and create awareness about consumer rights.
The session also focused on cyber safety and the growing threat of cybercrimes. Deepak Singh, Superintendent of Police, Human Rights Commission, explained various types of cybercrimes and shared practical tips on how people can protect themselves from online fraud and other cyber threats. He advised participants to remain alert, exercise caution while using digital platforms and immediately report any suspicious activity or incident to the police.
Neerja Jain, Principal of the school, appreciated the initiatives undertaken by Citizens Awareness Group and lauded its efforts to spread awareness among students and the general public. She also assured the organisation of her support and cooperation in its future activities.
At the conclusion of the programme, Surinder Verma honoured Principal Neerja Jain and guest speaker SP Deepak Singh as a token of appreciation for their valuable contribution. Certificates were also presented to NSS In-charge Manju Bali, Anupam and all the students who participated in the programme.
The programme concluded with a message on the importance of consumer awareness, responsible use of telecom services and staying vigilant against cybercrime.
