PGIMER takes Proactive Measures to combat Malpractices and enhance Patient Care
PGIMER is taking decisive steps to address and eliminate malpractices within its system, ensuring a higher standard of patient care and transparency. This comprehensive initiative, led by the Director, Prof. Vivek Lal, encompasses several significant measures aimed at fostering a more secure and efficient healthcare environment.
Reiterating his resolve to maintain trust of the patients in the institute, Prof. Vivek Lal, Director, PGIMER, stated, “We are committed to upholding the highest standards of integrity and care at PGIMER. These measures reflect the institution’s unwavering commitment to its patients and the community. Implementing these measures is essential for maintaining the trust and confidence of our patients.”
Sharing about the action taken in the wake of recent matter,, Mr Pankaj Rai, Deputy Director (Administration) stated, “Taking cognizance of the recent complaint, the Administration has taken a prompt action by removing the errant staff from their positions. Additionally, an inquiry has been marked and if found guilty, legal action will be taken against them.”
Responding to the concerns, PGIMER will introduce a dedicated helpline number for lodging complaints related to unethical practices such as taking money from patients. This helpline will be actively monitored, ensuring swift action against any reported malpractices and will be a crucial step in empowering the patients and their families to report any irregularities they encounter.
Additionally, it is being reinforced that all staff members wear proper uniforms and display their identification cards with name plates, to facilitate easier identification of staff and promote accountability.
To further strengthen the enforcement of these regulations, a flying squad will be constituted. This team will conduct surprise inspections and ensure adherence to the established norms.
The entry of unauthorized vendors into patient care areas has been strictly prohibited. This step aims to maintain a safe environment, free from external disruptions. Moreover, to manage the patient flow more effectively, PGIMER has introduced a system for staggering OPD (Outpatient Department) appointments. This will help reduce crowding and improve the overall patient experience.
In a bid to leverage technology for better service delivery, PGIMER will further boost up online registration system. Patients can register through a mobile app or on the institute’s website and print their appointment details at PGIMER. This digital initiative is being strengthened to streamline the registration process, making it more convenient for patients and reducing wait times.
